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Pactree Support

Find answers to common questions or contact us directly for help with the Pactree app.

Contact Support

Please include your device model, iOS version, Pactree app version, and a short description of the issue. Do not send your password or other sensitive credentials.

Sign-in help

Confirm that you are using the same Sign in with Apple account or email address originally connected to Pactree. If Apple Hide My Email was used, your account may be associated with an Apple private relay address.

Screen Time restrictions

Pactree needs Screen Time authorization to restrict selected apps during a focus session. Review Screen Time access in iOS Settings, then reopen Pactree. Device settings or operating-system restrictions can affect availability.

Notifications

Open iOS Settings, select Pactree, and confirm Notifications are enabled. You can manage motivation-notification preferences inside Pactree Settings.

Account deletion

Open Pactree, go to Settings, and choose Delete Account. Follow the identity-verification steps shown in the app. This permanently deletes the account and associated data that we are not legally required to retain.

Privacy requests

For access, correction, deletion, or other privacy questions, email lockinapp.support@gmail.com. We may ask you to verify ownership of the account.